How can I improve sound problems in SKYPE?

Make sure that both you and the person you are calling are using the latest version of Skype. If you’re not sure what version of Skype you are using, it’s easy to find out.

You or the person you are talking to may be experiencing problems due to a slow internet connection. These problems may include robotic sounds, words being cut off, or a delay in receiving audio.


Ensure that you are using the latest version of Skype

Make sure that both you and the person you are calling are using the latest version of Skype.
If you’re not sure what version of Skype you are using, it’s easy to find out.


Your internet connection is not fast enough

You or the person you are talking to may be experiencing problems due to a slow internet connection. These problems may include robotic sounds, words being cut off, or a delay in receiving audio.

You should both try closing applications that use the internet (especially those that might be playing music or video) and cancel any file downloads.

Make sure that both you and the person you are talking to have the minimum bandwidth required to make a video call.

For more information, check out our Connection problems section.


Ensure you have a strong wireless signal

If you are using a wireless internet connection, make sure that the network signal is strong. If it isn’t, try moving closer to the wireless router or plugging in an Ethernet cable instead.


Ensure your firewall settings are up to date

If you have a firewall, you may need to update your firewall settings to work with Skype. These instructions can help.


Ensure you have the latest software updates

Update your operating system with the latest Service Packs and updates from Windows Update. The latest device drivers for your sound and video hardware are available on the device manufacturer's website.


Ensure you are using a headset

For the best sound quality, use a headset with a built-in microphone, and advise your friend to get a headset. Buy a headset in the Skype shop that is guaranteed to work with Skype and will improve sound quality.